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http://gotourister.com Kuala Lumpur Sightseeings, Tours & Attractions
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Terms & Conditions

Price, Payment and voucher issue
1. Prices
  Price quotations are subject to change without notice. If for any reason the price quoted is not correct, the team of gotourister.com will contact you for authorization. Tips/gratuities, baggage or personal insurance, beverages or food not described in the product's description and all other purchases of a personal nature are not included.
   
2. Payment
  All tours must be pre-paid except otherwise stated. We accept Visa, Mastercard, American Express, Diners, Discover and JCB cards. Payment will be listed as "gotourister.com" on the credit card statement. We process payment in USD, MYR. For other currencies, the price is indicative and the amount will be charged in USD at the conversion's rate applicable on the date of your booking.
   
3. Voucher issue
  After payment, gotourister sdn bhd. / gotourister.com will send a confirmation / voucher by e-mail or by fax : this voucher has to be printed, as a proof of purchase, and will be presented to the service provider.
All information regarding the travelers should be correctly given at the time of booking.
All requests for modifications/amendments must be sent by email to gotourister,sdn bhd. / gotourister.com.
gotourister.com cannot be held responsible for any problem that may happen if you don't receive or read carefully your confirmation / voucher. In case you have not received your voucher, you must notify gotourister.com at least 72 hours before the date of service.
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Cancellation, refund and procedure to cancel a booking
4. Cancellation fee / refund
  Except otherwise stated, Tour or package or any product cancelled without due notice are subjected to a cancellation fee according to the following scale :
   
4.1. Short Tours/Attractions/products (with duration of one day or less) and not including train or flight ticket and/or overnight accommodation
  Cancellation more than 7 calendar days before the services begin : You will be charged a 5% cancellation fee.
- Cancellation between 7 and 4 calendar days before the services begin: You will be charged a 20% cancellation fee.
- Cancellation within 3 calendar days before the services begin : You will be charged a 100% cancellation fee (no refund).
- Cancellation the day of the services or after : You will be charged a 100% cancellation fee (no refund)
   
4.2. Special request / Private tours AND / OR Tours/Attractions/products including train or flight ticket and/or overnight accommodation
  - Cancellation more than 45 calendar days before the services begin : You will be charged 25% cancellation fee.
- Cancellation between 45 to 16 calendar days before services begin : You will be charged 50% cancellation fee.
- Cancellation 15 days or less before the service : you will be charged a 100% cancellation fee (no refund)
- Cancellation the day of the services or after : You will be charged a 100% cancellation fee (no refund)
   
4.3. Procedure to cancel a booking
  - Full cancellation of services previously confirmed by us must be followed by a confirmation of cancellation from us.
gotourister.com will not be responsible for any cancellation not received and not confirmed back to you and might debit the relative cancellation or no-show charges.
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