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Travelling with an Insider Guaranteed Low Prices

Low Price Guarantee |

Our pricing is updated constantly to ensure you get the best price available online or at your destination — 100% guaranteed! What's more, is committed to showing you the 'honest price' on our website — which is why we always include local taxes in our pricing.

Requesting a Refund from is Easy!

Remember to make a copy, print out or screen shot of the lower rate, in case a customer service representative has questions. Other things you should know about our low-price guarantee, and how to claim your refund: Low-Price Guarantee is available to any customer who makes a qualifying purchase through the web site. Qualifying purchase must include a minimum purchase of US$20 (or equivalent). Please note that show, concert and event tickets are not covered by Low Price Guarantee.
If you find a lower rate on any other Web site within 72 hours following your confirmed reservation on, will refund the difference.
To submit a refund request, send an email to with your name, Booking Number or Itinerary Reference Number and your home address, plus proof (receipt, price list, flyer, web address or web screen shot, etc.) of the lower price.
Or mail your request to:

Block A-5-6, Menara Data 2,
Jalan Dutamas Raya,
Kuala Lumpur - 51200,
Malaysia reserves the right to verify details of the lower price where possible. All refund decisions will be made at the sole discretion of
Refunds of the price difference will be processed to the credit card used for the original booking. Please note: will only process one "Low Price Guarantee" refund per tour or activity purchased.
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